Website Terms and Conditions
The site is a virtual store operated by Bennaf (hereinafter: " The Store ") ID 065963332 at the address www.bennaf.co.il, here and after “The Website”.
The store markets products to its customers throughout the country. The store does not sell to customers outside of Israel.
1. general
1.1. These Terms and Conditions constitute a binding legal agreement between you as a user of the Site (hereinafter: the "User") and the Stores . The provisions of these Terms and Conditions will apply to any use made by you of the Site and to any purchase made by you through the Site. Please read these Terms and Conditions in their entirety and carefully. The headings of the Terms and Conditions and sections are for convenience only .
1.2. Browsing the site and/or purchasing products offered for sale on it constitutes your agreement to accept and act in accordance with the regulations. If you do not agree to the terms of the regulations, you are invited to contact us via email support@bennaf.co.il and refrain from using the site .
1.3. The Park may change, cancel and/or replace the Regulations at any time in accordance with its sole discretion and in accordance with the provisions of any law. In any case of conflict between the provisions of the Regulations and the provisions of other content on the Site, the provisions of the Regulations shall prevail .
2. Website use
2.1. Use of the site is for private and personal purposes only and is not intended for wholesale sale. It is prohibited to use the site for the purpose of distributing products to third parties and/or for the purpose of conducting any business involving the sale of products purchased through the site .
2.2. The store reserves the right to limit the number of units of each product that a customer may purchase from the range of products when placing an order on the site .
2.3. The store reserves the right to limit, prevent and/or cancel orders and purchases that the store believes, in its sole discretion, are intended for commercial purposes and not for personal use , including a series of purchases of the same product by the same customer and/or to the same address and/or with high frequency and/or purchases made in close proximity to each other, and the like, when a number of units exceeding a reasonable number of products have been purchased in aggregate. For the avoidance of doubt, it is clarified that the limitations described above also apply to any product sold on the site as part of a special promotion or sale on the site .
2.4. The store reserves the right to change the policy limiting the number of units purchased as detailed above from time to time, all at its sole and complete discretion .
3. Completing a purchase
3.1. The purchase will only be confirmed upon receipt of payment confirmation for the transaction through which the consideration was paid. As long as payment confirmation has not been received, the purchase made on the site by the user will not be valid .
4. Delivery and shipping time policy
4.1. As a general rule, the estimated delivery time is 3-7 business days (except for excluded products according to the shipping policy available on the site) .
4.2. This delivery time is from the moment of confirmation of receipt of the order. During the store 's operating hours . An order received after operating hours will have its delivery date as if it was ordered on the next business day.
4.3. In settlements far from the central area, where our couriers arrive infrequently, there may be delivery delays of 1-2 additional business days beyond the stated delivery time .
4.4. The products displayed on this website may not be immediately available in the store. In the event of a product shortage, the order will only be completed upon receipt of the products in the store .
4.5. There may be longer delivery times to the extent permitted by law, particularly in cases where the product is not available in Israel and to the extent that the supplier is required to import the requested product; this is in coordination with the user.
4.6. The prices on the site include delivery to the customer's home through direct distribution. To collect from the business, please contact the store directly, using the customer service contact methods specified on the site.
4.7. For the avoidance of doubt, the store does not deliver products outside the State of Israel .
5. Temporary/permanent shortage of stock
5.1. The user is aware and agrees that despite the store 's efforts to ensure that the site is up-to-date at all times, it is possible that certain products appearing on the site may be out of stock at the store , and the store does not guarantee that a particular product will be in stock at all times. The store does not guarantee that stock will be available at all times, and this should not be relied upon .
6. Blocking a user and/or canceling an order
6.1. The Company may , at its sole discretion, cancel any order and/or prevent a user from using the Site and/or purchasing products on the Site, by blocking it, including (and without derogating) in any of the following cases :
6.1.1. The user committed an illegal act and/or violated the provisions of the law and/or violated a condition of these Terms and Conditions .
6.1.2. The user committed an act or omission that could harm the store and/or anyone on its behalf and/or the proper operation of the site and/or any third party .
6.1.3. The user provided incorrect and/or misleading information during registration and/or thereafter .
6.1.4. In the event that an error occurs in the product description and/or price .
6.1.5. If it turns out that placing the order involved performing an illegal action or one that is contrary to the terms of the regulations .
6.2. Notice of cancellation of the order may be given to the user by telephone and/or in writing to the e-mail address updated with the store , at the store 's discretion .
7. Cancellation and return policy
7.1. The cancellation policy (except for products excluded by the Ministry of Health) is subject to the provisions of the Consumer Protection Law, 5741-1981 and the regulations amended thereunder ("Consumer Protection Laws"), and the provisions of the section below shall not derogate from it .
7.2. Cancellation of a transaction in accordance with the Consumer Protection (Transaction Cancellation) Regulations, 5771-2010 and the Consumer Protection Law, 5741-1981 .
7.3. The purpose of this policy is to present the conditions for canceling purchase transactions for products purchased exclusively on the store 's website , as well as the method of returning purchased products .
7.4. When returning products, as in the rest of its activities, the store ensures that it acts in accordance with legal provisions, including consumer protection laws and Ministry of Health procedures .
7.5. Transaction cancellation
A user who has chosen to purchase a product (hereinafter: the "Purchaser") on the Site is obligated to inspect the product he purchased immediately upon receipt .
7.5.1. The purchaser will be entitled to exchange or return a product in accordance with the provisions of this product return policy, the Consumer Protection Law, 5741 - 1981 (hereinafter: "the Law") and the procedures of the Ministry of Health .
7.5.2. For the avoidance of doubt, it will not be possible to return products that the law and various Ministry of Health procedures prohibit :
7.5.3. Perishable goods, medicines, nutritional supplements (which constitute a preparation as defined in the Pharmacists' Ordinance [New Version] 1981), consumable medical equipment, goods that were custom-made and specifically manufactured for the consumer following the transaction, except in cases of error in shipment or poor transport conditions .
7.5.4. In accordance with the law, the purchaser will have the right to cancel for 14 days, starting from the date of the transaction and up to 14 days from the date of receipt of the product or from the date of receipt of written confirmation of the transaction and its terms, whichever is later .
7.5.5. Notwithstanding the foregoing, persons with disabilities, senior citizens aged 65 and over, and new immigrants may cancel a remote sales transaction (a transaction made without the joint presence of both parties to the transaction) within 4 months of the date of the transaction, receipt of the property, or the document summarizing the details of the transaction. This option will be given to the customer only if the transaction engagement included a conversation between the business and the customer by phone or chat (email is not considered a "conversation"). Senior citizens who wish to cancel a transaction will be required to present an official document (such as an ID card or passport) proving their age. The document can be presented on WhatsApp or by email .
7.5.6. The purchaser who wishes to exercise this right is required to notify the store of the cancellation of the transaction for the purchase of the product, in which he will provide the following details: his full name, ID card number, product name, date of purchase, means of communication with him, and so on (hereinafter: "Cancellation Notice"). Furthermore, in any case of cancellation of a transaction, the purchaser will be required to present to the store , in the cancellation notice, a copy of the invoice, attesting to the actual execution of the transaction with the store or - to the extent that the customer indicates that he does not have it, any other proof, to the satisfaction of the store , regarding the actual execution of the transaction, its date, the amount paid for it and the means of payment .
7.5.7. The buyer will forward the cancellation notice.
7.5.7.1. Orally, by phone call to customer service or by WhatsApp message .
7.5.7.2. Using a form page on the "Contact Us" page on the website www.bennaf.co.il
7.5.7.3. By email – support@bennaf.co.il
7.5.7.4. If a transaction is canceled due to a defect, inconsistency of the product supplied with the product ordered, delay in delivery or any other violation on the part of the store in supplying the product, the store will refund , within 14 days of receiving the cancellation notice, that part of the transaction price paid by the buyer, will cancel the charge for the transaction, provide a copy of the charge cancellation notice and will not charge the buyer an additional amount .
7.5.8. In the event of a transaction cancellation not due to a defect or non-conformity in the product, the store will refund , within 14 days of receiving the cancellation notice, that part of the transaction price that was paid, to the extent that it was paid, will credit the purchaser for the transaction, will provide a copy of the cancellation notice and will not charge the purchaser any amount, except for a cancellation fee of 5% of the transaction value or 100 NIS, whichever is lower, without detracting from its other rights in accordance with the provisions of the law. The cost of shipping the order will apply to and be paid by the purchaser .
7.5.9. The buyer undertakes to return the order he wishes to cancel within 10 business days .
7.5.10. The store reserves the right to sue the buyer if the product was returned in accordance with Section 7, when it was improper, incomplete or after being damaged .
7.6. How to return the money :
7.6.1. The refund of the consideration paid for the product in the event of cancellation of a transaction will be in accordance with the provisions of the law, and subject to the following conditions :
7.6.1.1. To the extent required by the store , the purchaser presented an invoice, indicating the execution of the purchase transaction, its date, the amount paid for it, and the method of payment .
7.6.1.2. Refunds will be made by credit card only.
7.6.2. The amount that will be refunded will be the amount paid for the purchased product, minus any legal cancellation fees .
7.7. The date of refund will be subject to the provisions of the Consumer Protection Law, namely on the date of cancellation of the transaction, as far as possible or on the closest date thereto and no later than 14 (fourteen) business days from the date of cancellation .
7.8. Returns must be coordinated and sent to the factory address 72, Kiryat Bialik, ZIP code 2751172
7.9. In the event of returning the product, you must first contact the customer service center to coordinate the return :
7.9.1. support@bennaf.co.il
7.9.2. By phone - 0549379599
- Approval of the regulations
When making a purchase, the user declares that he is aware of the site's regulations and the rules applicable to the purchase of products through the store's website . The user also declares that he is familiar with these rules, agrees that they apply to the purchase operation, and that he and/or anyone on his behalf will not have any claim and/or lawsuit and/or demand against the store and/or the site operators and/or anyone on their behalf, except claims related to the breach of the store's and/or the site operators' obligations under these regulations .
- Cancellation of product delivery by the store
If the store becomes aware that it cannot deliver the products to the purchaser at his place of residence, due to unforeseen circumstances, the store will be entitled to cancel the purchase transaction at any time until the product is delivered to the purchaser . If the transaction is canceled, as stated above, the store will refund the full amount paid to the buyer (if paid) and/or cancel the charge to his credit card, and the buyer will not be entitled to any additional compensation for the cancellation of the transaction .
- Website information
On the site you can find information published by the store and/or manufacturers and/or suppliers and service providers working with it, such as explanations, articles, publications , reports. Etc. The store makes great efforts to be accurate in publishing the information collected . If there are inaccuracies, disruptions or errors in the information that were caused in good faith, the store apologizes in advance . Corrections, if found, can be sent to support@bennaf.co.il
Features, models, design, colors or appearance of products described or displayed on the Site, including any image or display of a product included on the Site, are for illustrative purposes only, unless expressly stated otherwise .
- Limitation of liability
· For any use of the store's products, the consumer leaflet attached to each product must be carefully read before use. In cases of unwanted side effects, the product must be discontinued and the attending physician must be consulted immediately .
· The store will not bear any responsibility for the use of medications, food supplements, or medical products by the customer that is not in accordance with the instructions of the user's therapist and/or the instructions for use/consumer leaflet .
· All information about the products advertised on the site is provided by the manufacturer and/or importer and/or marketers solely and is correct as of the date it was provided to the store . The store is not responsible for this information .
· store 's total liability for any damage caused to any user is limited to the price of the purchased product and is subject to the supplier's liability .
- Jurisdiction
The laws of the State of Israel will apply to the provisions of these regulations and the jurisdiction will be vested in the Haifa Court .
- customer service
store 's customer service :
By email support@bennaf.co.il
By phone 0549379599 Sunday-Thursday between 5:00 PM and 1:00 AM
- Promotional regulations
· The indicated promotions are valid until the specified date or while supplies last .
· The store may discontinue the promotion at any time.
· The posted images are for illustration purposes only.
- Payment Policy
- Credit card – all credit cards except AmericanExpress or Diners cards
· Payment in bit – to phone number 0549379599 (must contact by phone beforehand)
· Payment via Paybox – to phone number 0549379599 (must contact by phone beforehand)
